Guest Services

Our guest services provide convenience and comfort for our patients and their loved ones.

If you or a loved one will be staying with us, please review the patient handbook.

Patient Services Guide

Map of Facility

 

Balloons, Mail, Flowers and Gifts

Mail, flowers or gifts are delivered to your room. If you receive mail after you have been discharged, it will be forwarded to your home. If you wish to send mail out, give it to the nurse. Only non-latex balloons are permitted.

Cafeteria

Hometown Cafe at Smith County Memorial Hospital offers patients, guests and community members a break from the day’s hustle and bustle. Healthy and delicious food are top-of-mind and created fresh by Chef Stephen Smith. When possible, Chef Steve uses local ingredients.

 

Chaplain Services

The Smith County Ministerial Association provides Chaplain Services to Smith County Memorial Hospital patients on a regular basis and if special needs arise. If you wish your personal minister to be notified of your hospitalization, inform the nurse or patient advocate at ext. 1510.

 

Dismissal

Our staff members work together to assist you in making arrangements for your continued care after dismissal. You and your physician will provide information to enable staff to provide you with the appropriate options to meet your needs after hospitalization. For more information contact our Patient Advocate. Patients may receive a telephone call after they return home to make sure they understand all instructions and to give them a chance to ask questions or to schedule a complimentary home visit. There are multiple opportunities and ways to share thoughts about your experience and care.

 

Isolation

Smith County Memorial Hospital staff will utilize various means of personal protective equipment to prevent the spread of germs within our facility. Visitors and patients may be asked to also wear this personal protective equipment. Signs will be posted at the patient doors reminding everyone of the personal protective equipment required. If you are uncertain of the proper procedure, please ask staff members.

 

Notary Public

If you need papers or documents notarized, the Administration office can do so for you at no charge.

 

Parking

Visitors and patients may park in the west parking lot. Entry doors are locked at approximately 8:30 p.m. If you need assistance after this hour, enter through the south emergency room entrance after pressing the button for admittance. There are handicap spaces located by the west entrance with wheelchairs available for your convenience.

 

Reading Materials and Resources

Bibles, phone books, magazines and newspapers are available upon request.

 

Safety

Safety is everyone’s job! Smith County Memorial Hospital has many policies which relate to the safety of our patients. The following are a few safety issues of which you should be aware.

For the safety of our patients, guests and staff, doors to the inpatient area and other critical areas of the hospital are locked at all times. When you arrive to visit a patient, please check in at the front desk or nurses’ station to request access.

All electrical units brought into the hospital by, or for, patients must be safety inspected by the Maintenance Staff. Please notify your nurse to complete this procedure.

Do not be alarmed if you hear a fire or disaster signal, it may be a drill required by law. If an emergency does exist, your nurse and other hospital personnel are trained in appropriate emergency response.

When severe weather threatens the Smith Center area, hospital personnel have been trained to swiftly move patients to safer areas when conditions warrant. Do not be alarmed. For your safety, we would appreciate your cooperation in working with the staff.

The ID bracelet you were given at the time of admission should be worn throughout your hospitalization. It helps to identify you for medication and treatment purposes. It is important that you tell your doctor and the hospital nurses if you have allergies of any kind. A red bracelet will be placed on your wrist showing allergies. A yellow band may be placed on your wrist as a safety alert. Your nurse will explain this to you.

When you arrive in your room, your nurse will review with you any medications you are currently taking. Please tell them at this time of any medicines you have brought with you. Safety is our first concern. All medication brought from home must be given to nursing staff. They will be reviewed and then sent home or kept in the pharmacy until the time of your dismissal.

 

Telephones

All patient rooms have telephones for the convenience of our patients. When making a phone call, dial 9 3 for an outside line. Local Calls – dial the ten-digit number. Long Distance – dial 0 for an operator who will assist you in making collect calls, credit card calls, or calls charged to your home phone. Toll-Free Calls – dial 1+ the 10 digit number. Family and friends may dial your room directly by calling and dialing your room number when the automated voice instructs.

 

Tobacco Use

For the health and well-being of our patients, visitors and employees; Smith County Memorial Hospital is a tobacco-free campus. Tobacco use is not allowed in the hospital building, grounds or parking areas.

 

Vending Machines

Vending machines are located just off the hospital lobby near the donor wall. Please feel free to use these vending machines.

Visitors

Smith County Memorial Hospital encourages visitors of all ages to be with patients when the patient can benefit. We believe family involvement in patient care promotes optimum healing. Visitors may remain as long as their behaviors are respectful and conducive to a healing environment. All patients have a right to choose who may visit them during their hospital stay. The need for the hospital to restrict visitation may occur in medically appropriate circumstances. For the safety of our patients, guests and staff, doors to the inpatient area and other critical areas of the hospital are locked at all times. When you arrive to visit a patient, please check in at the front desk or nurses’ station to request access.

Hospital visiting hours are from 10 a.m. to 8:30 p.m. daily. Patients may have visitors outside of visiting hours or overnight guests by request. Do not leave children unattended in patient rooms or lobby areas.

 

Wireless Internet

Smith County Memorial Hospital is offers free WiFi to our patients and guests. Connect to the SCMHGuest network and use beourguest as the password.